PSV Glass & Glazing's Journey to True Business Intelligence

About PSV Glass & Glazing

Founded
1987

Business
Glass distribution & installation

Service solutions
BI & Planning solution, NetSuite ERP

Webpage
https://www.psvglassandglazing.co.uk/

PSV is a leading European provider of vehicle glass distribution and installation, known for its extensive stock of over 40,000 items and a network of 150+ specialist fitters. The company supports a wide range of vehicles—from buses and coaches to rail and motorhomes—and is uniquely positioned to respond quickly, 24/7, 365 days a year. 

With nearly three decades of experience, PSV has built a reputation for reliability and speed, offering not just parts, but a full service solution designed to keep fleets on the move. 

Building on their successful relationship formed in 2018, when Staria supported PSV with their NetSuite optimisation, both businesses extended their collaboration to take business intelligence and operational efficiency to the next level. Read more about their NetSuite journey here.

By implementing Naviloq by Staria, PSV has automated its approach to inventory demand planning and service delivery, further enhancing the company’s biggest differentiators to its clients. This has significantly reduced its workload and risk of error, while providing clearer operational insights—enabling PSV to scale efficiently while maintaining its top-tier service. 

PSV’s vision 

 As its operations scaled and became more complex, PSV recognised the need for a cutting-edge technology investment to facilitate its vision of creating a future-fit customer experience.   

After careful consideration and research, PSV embarked on a critical strategic transformation with the support of Staria. This technological investment laid the groundwork for more advanced digital solutions and a more sophisticated approach to business intelligence and planning, which Staria has continued to work closely with PSV to provide.   

With the business scaling rapidly and its operations becoming increasingly complex, Staria helped PSV standardise its processes to reduce points of failure, enhance demand planning to always ensure stock availability, and optimise the utilisation of its 150+ fitters across the UK and Ireland.  

The need for data-driven visualisation 

To maintain its rapid response times and first-class service, PSV needed to equip its teams with better real-time insights and visualisation of their complex and ever-changing datasets.   

As a result, Staria implemented Naviloq; its powerful BI and planning platform integrated with NetSuite. Previously, PSV’s reporting was an entirely manual process, requiring 3 full days of effort per month, equating to 36 days per year. Due to its complexity and time cost, reports were often generated only fortnightly, which significantly limited real-time oversight.   

However, Staria has since automated PSV’s entire process, reducing reporting time from 12 hours to just 10 minutes. This has given PSV’s leadership a real-time, data-driven view of key business metrics, allowing for more agile and informed decision-making, ensuring they never run the risk of stock outages.  

We can now run reports in just 10 minutes, saving us 12 hours of manual work every week. That’s three days a month, and around 36 days a year of manpower saved. But it’s not just about the reports; we need BI to visualise it for us and spell out everything we need to know in an easy-to-understand, digestible way.  That’s what allows us to do what we do so efficiently.

Workforce optimisation: A new level of efficiency  

One of the most complex areas for PSV is managing the operational installation side of the business, with over 150 fitters travelling across the UK and Ireland.   

Staria’s support has enabled PSV to optimise their workforce utilisation by tracking real-time movements of their fleet of vans via an API linked directly to NetSuite, providing insights into how fitters spend their time travelling and working.  

This data has allowed PSV to create operational timelines to identify patterns and ensure optimal allocation of resources, reducing unnecessary travel and downtime, and allowing fitters to focus on high-value tasks.  

You can’t understate the importance, and the risk, of undergoing a project like this, but Staria made the process so much easier, helping us clearly visualise our data in a seamless way.

A hands-on approach to business intelligence

Staria has significantly enhanced PSV’s business intelligence by providing not just advanced tools like Naviloq, but also hands-on expertise and ongoing support. Since the initial NetSuite implementation, Staria consultants have worked closely with PSV, gaining an in-depth understanding of their operations, goals, and challenges.  

Staria has remained actively involved throughout the implementation process and beyond, ensuring that PSV can fully leverage Naviloq’s capabilities. Staria’s BI and Planning experts have not only built custom reports tailored to PSV’s needs but have also provided expert guidance to help the company interpret complex data and translate insights into actionable strategies.  

I can't imagine that anyone would buy NetSuite and not want the BI tool and a team of people that can understand your data and interpret what you want and build out these reports like Naviloq does. I believe that BI is, and should be, sold as a service. With all the things that are available out there at the moment, they require technical expertise to make them a success. 

 Future planning with augmented reality and AI

  PSV’s journey with Staria and Naviloq is far from over. Their next project involves launching augmented reality glasses that will revolutionise the way their technicians work in the field. With these glasses, technicians can show auditors live footage of the work they’re doing, allowing remote experts to provide guidance in real time.   

Recordings will instantly be stored in NetSuite, enhancing training, auditing, and compliance. PSV can audit fitters live in the field, cutting down on the need for physical audits that previously required 100+ mile journeys. PSV is continually investing in cutting-edge technology to ensure they can deliver unrivalled stock and fitting.    

We’re doing a lot of really creative things with Staria and Naviloq. The augmented reality project will save us a significant amount of time, money, and resources.   

Naviloq has allowed us to visualize the information we need without relying on extensive IT expertise. It’s given us the flexibility to build and modify reports quickly and independently.

  
Thinking ahead

PSV is constantly looking to the future, with plans to refine its BI strategy further, introduce new KPIs for tracking performance, and explore AI-powered forecasting to stay ahead in their industry.  

For companies struggling with manual processes, complex reporting, or operational inefficiencies, PSV’s success demonstrates the transformative impact of working with Staria BI & Planning.  

We plan to use Naviloq to its full potential with continued support from Staria’s BI and Planning experts. Our goal is to visualize customer purchasing patterns down to the granular level, helping us make smarter decisions.